Terms

These terms and conditions ("Terms") apply to all services and products provided by Hashtag MDA Limited ("we," "us," or "our"). By purchasing our services, you agree to these Terms, so please read them carefully.

1. General Terms
   
   • These Terms apply to all services offered by Hashtag MDA Limited, including but not limited to logo design, video adverts, marketing campaigns, and other digital services.
   • By using our services, you confirm that you are over 18 years of age and have the authority to engage in legal contracts on behalf of yourself or your organisation.
   • All contracts are governed by the laws of England and Wales.
     
     
2. Quotations and Payment
   
   • All quotations provided are valid for 30 days from the date of issue.
   • Payment terms will be agreed upon before starting any project. Typically, a deposit of 50% is required upfront, with the balance due upon project completion.
   • For retainer services, invoices will be issued on a monthly basis and must be paid within 14 days of receipt.
   • Payments are accepted via bank transfer.
     
     
3. Delivery of Services
   
   • The delivery timeline for each service will be agreed upon with the client before work begins. We will make every reasonable effort to meet deadlines but cannot be held responsible for delays outside our control (e.g., client feedback delays or unforeseen technical issues).
   • If additional work is required beyond the initial project scope, we reserve the right to charge for the additional work.
     
     
4. Revisions
   
   • We offer a set number of revisions per project, as outlined in the project agreement. Additional revisions beyond the agreed number may incur additional charges.
     
     
5. Cancellations and Refunds
   
   • If you wish to cancel a project, you must notify us in writing. Cancellations made before work has begun will result in a full refund of any deposits paid. Cancellations after work has commenced will result in a refund of the deposit, minus any time already spent on the project.
   • In the case of digital products (e.g., logos, video ads), once final files have been delivered, no refunds will be issued.
     
     
6. Ownership and Intellectual Property
   
   • Upon full payment, ownership of the final deliverables (e.g., logos, videos) will be transferred to the client for use within the scope of the project. However, we retain the rights to showcase the work in our portfolio, on our website, and in marketing materials, unless agreed otherwise in writing.
   • Any draft or preliminary work provided before full payment remains the intellectual property of Hashtag MDA Limited and must not be used or shared without our written consent.
     
     
7. Licensing and Copyright for Third-Party Assets
   
   • We may incorporate third-party assets from services such as Envato, Adobe, and other stock or digital asset platforms in the creation of your deliverables. Please note that Hashtag MDA Limited does not own the copyright to these third-party assets. These assets are licensed for use in the context of the specific project and are owned by their respective creators.
   • When such assets are used, you will receive the appropriate license to use the assets within the scope of the project (e.g., in the final video or marketing materials). However, this does not transfer ownership of the original assets to you. You are granted a right to use the assets only as part of the deliverable, subject to the terms of the license provided by the third-party service (e.g., Envato).
   • If you wish to use these assets beyond the context of the project, such as repurposing them for other materials, you may need to purchase additional licenses or contact the original creator directly to ensure proper usage rights.
   • The client is granted copyright over the final deliverables (e.g., the overall design or advert) only after full payment is received. Copyright for any third-party assets remains with the original copyright holders.
     
     
8. Use of Third-Party Services and AI-Generated Content
   
   • We may also utilize services such as Murf for voice generation and ChatGPT for content creation. These tools help streamline our creative process, but Hashtag MDA Limited does not own the AI-generated assets or the content produced by these platforms.
   • While we ensure that the use of these services complies with their respective terms, Hashtag MDA Limited is not responsible for any legal issues arising from the use of third-party or AI-generated content.
   • By purchasing our services, you acknowledge that the final deliverables may include AI-generated content or voices and that we are not liable for any disputes, claims, or damages arising from the use of such content.
     
     
9. Client Logos and Testimonials
   
   • By using our services, you grant us permission to display your company’s logo, name, and a brief description of the work we completed for you on our website and marketing materials, unless otherwise agreed in writing.
   • If you wish to withdraw this permission at any time, you must notify us in writing, and we will remove your logo and details within 30 days.
     
     
10. Confidentiality
    
    • Both parties agree to keep confidential any sensitive or proprietary information disclosed during the course of the project, except where required by law.
      
      
11. Liability
    
    • Hashtag MDA Limited will not be liable for any direct, indirect, or consequential damages arising from the use of our services, including any loss of revenue, profits, or data.
    • We make no guarantees about specific results from marketing campaigns or other services. Success depends on many factors, including client participation and external conditions.
      
      
12. Termination of Service
    
    • We reserve the right to terminate service without notice if we believe the client is in breach of these Terms, is engaging in illegal activities, or is abusive towards our team.
      
      
13. Amendments to Terms
    
    • Hashtag MDA Limited reserves the right to amend these Terms at any time. Clients will be notified of any changes, and continued use of our services after amendments signifies your acceptance of the revised Terms.
      
      
14. Governing Law
    
    • These Terms and any disputes or claims arising from or in connection with them shall be governed by the laws of England and Wales.
      
      
15. Contact Information
    
    • If you have any questions or concerns regarding these Terms, please contact us at: hello@hashtag.studio.
      Hashtag MDA Limited, Registered Company Number: 08457337, UK.